Job Details
  • Reference402995A_1673318797
  • LocationDandenong
  • SalaryUp to AU$58 per hour
  • Job TypeContract
  • Posted27 days ago
  • ConsultantCatherine Rockett
APS6 Project Officer
Branch : Contact Centre
Location: Dandenong
12 month casual contract, full time hours
$58.50 per hour plus super

Position Purpose
The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.

About the Team
The Contact Centre Branch undertakes service delivery implementation and enhancement for participants and providers of the NDIS and oversees the provision and function of the NDIA National Contact Centre (NCC).
The NDIA National Contact Centre (NCC) is the main communication channel for people to contact the NDIA. The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.

About the Role
The APS6 Project Officer (Labour Hire) is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.
The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. It may be required to coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA's objectives to "build a world-leading National Disability Insurance Scheme".

Responsibilities of the role include but are not limited to:
  • Developing and managing project plans and schedules in accordance with the Agency's project management framework.
  • Providing specialist advice and technical expertise to staff and stakeholders.
  • Performing independent research work and analysis including the preparation of draft reports on relevant project activities.
  • Preparing draft written material including business cases, plans, executive briefs and corporate documentation.
  • Identifying and assisting with the management of project risks, issues and benefits.
  • Contributing to project quality management to ensure that project deliverables are fit for purpose and meet client needs.
  • Managing secure and sensitive data.
(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Capabilities of the Role
The NDIA work within a capability framework aligned to the Australian Public Service (APS) Work Level Standards. The capabilities detailed below are specific to the APS6 Team Leader level.

Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Building Customer Loyalty
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

Building Talent
Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.

Planning and Organising
Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.

Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.

Technical / Professional Knowledge or Skill
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

Managing Relationships
Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.

Work Standards
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time.

Key skills required for role
  • Previous experience in change management and project coordination.
  • Understand Stakeholder engagement principles
  • Continuous Improvement principles
Desirable skills to have for the role
  • Advanced Project(Microsoft) skills
  • Advanced Excel
  • Advanced Powerpoint
You must be an Australian Citizen to apply for this role.

The closure for applications to be considered for this role is COB 19th January 2023. CM123W