Job Details
  • Reference394300A_1655786895
  • LocationMelbourne
  • SalaryAU$55 - AU$65 per hour + Super
  • Job TypeContract
  • Posted12 days ago
  • ConsultantClaudia Leiva

About the Organization:

This leading government agency Provides free and confidential counselling to anyone who has served at least one day in the ADF, and their families. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and excellent office location in Melbourne.

About the role:

The APS6 Program Coordinator is responsible for helping veterans and their families to resolve problems in a positive way by helping them to clarify issues, explore options, develop strategies, and increase self-awareness.

Responsibilities may include but are not limited to:

1. Direct provision of high-quality clinical services including initial intake, assessment and referral, evidence-based counselling, case management and case coordination as required.

2. Collaboratively manage and coordinate the regions Outreach Program through liaison and negotiation with Agency management and staff through

  • Contribution to the continuous quality improvement of the Agency Outreach Program at both region and national levels.
  • Coordination and participation in the selection, orientation and resourcing of suitably qualified and experienced outreach counsellors in line with the Agency policy.
  • Facilitation of the delivery of high-quality clinical outreach services for eligible participants in rural and outer metropolitan areas in conjunction with other by ensuring referrals are appropriate, timely, and accompanied by relevant written client and administrative documentation
  • Applying quality assurance procedures to ensure all aspects of outreach counsellors' clinical practice, reporting and invoicing meet contractual requirements
  • Providing information, debriefing and support, but not clinical supervision, to contracted service providers as appropriate
  • Ensuring the Agency staff with outreach area coordination and administrative responsibilities are informed of national and region policy and procedure updates
  • further development, maintenance and management of a database of the Agency contracted counsellors

3. Liaising and forming partnerships with DVA, the ADF and other government departments, ex-service organisations, community health and welfare agencies, and all other organisations involved in meeting the identified needs of veteran and defence force communities and families.

4. Participation in and contribution to ongoing learning and development activities and maintenance of professional status.

5. Participation in community development and service promotion activities.

6. Participation in the Agency program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and providing feedback for the ongoing development of clinical policy and procedures.

7. Applying the principles of cooperative and safe work practices consistent with APS Values and the Department's mission, vision, approach and values.


  • Qualifications as a registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR
  • Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and be eligible to apply for Mental Health accreditation.
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position.
  • Experience in coordinating and assisting in the management of complex cases
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office.
  • Experience in organizing, assessment and case management via telephone.
  • Demonstrated commitment to ongoing professional development.
  • Current Police Check, or ability to obtain one.
  • Attach 1 page pitch up to 1000 words, covering the duty statement and selection criteria with your application.

How to apply:

Mandatory: Australian Citizenship required to work within Federal Government.

Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.

APPLICATIONS CLOSE 07/07/2022 at 15.00 PM