Job Details
  • ReferenceBH-140728
  • LocationHobart
  • Salary$55 - $65 per hour, Benefits: super
  • Job TypeContract
  • Posted27 days ago
  • ConsultantJohn Todd
About the Organisation:

This leading Federal Government agency provides free and confidential counselling to anyone who has served at least one day in the ADF, and their families. Their work has an impact on a significant area in the social sector, and you can contribute to the difference they make in this role. This agency has a great team culture and excellent office location in Hobart.

About the Role:

The APS6 Clinical Care Coordinator is responsible for working collaboratively with clients and internal and external stakeholders to enhance the Agency’s ability to identify and respond to the needs of vulnerable and at-risk veterans, current and former Defence Force members and their families. The position takes a strengths-based, recovery approach to supporting vulnerable and at-risk consumers to enhance wellbeing and participation in their community through community engagement, collaborative recovery work, case coordination, complex case management and linkage with group programs and external services.

Responsibilities may include but are not limited to:

  • Direct provision of high quality, evidence informed clinical services including intake, assessment and referral, complex case management, and case coordination to a caseload of clients (veterans, serving Defence Force members, and eligible family members) with identified complex and/or multiple needs.
  • Provide other evidence informed clinical services relevant to professional qualification as required.
  • Maintain clinical records according to Agency standards, collating and analysing data from client records, and preparing reports as required to assist in evaluating and improving service delivery.
  • Liaise and form partnerships with other government departments, ex-service organisations, community based mental health and welfare agencies, and all other organisations involved in meeting the identified needs of veteran and defence force communities and families, in particular where there is a need for both acute care and longer-term rehabilitation of clients. This includes the development of a shared knowledge base that helps inform appropriate practice and referral pathways for service access.
  • Work systemically with key internal and external stakeholders to influence a recovery approach to service delivery within a stepped care model for vulnerable or at-risk veteran and Defence Force communities and families, in accordance with Open Arms policy and procedures.
  • Participate in internal and external meetings as directed.
  • Participate in community development and service promotion activities as required.
  • Contribute to the development and delivery of the Agency group programs as required.
  • Participate in and contribute to ongoing learning and development activities and the maintenance of professional status.
  • Participate in the Agency program evaluation and research activities, contribute to project management activities that implement strategic direction and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, particularly in relation to case management development activities.
  • Apply the principles of cooperative and safe work practices consistent with APS Values and the Department’s mission, vision, approach and values.

Mandatory requirements:

  • Qualifications as a registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, OR Qualification as a Social Worker eligible for membership of the Australian Association Social Workers (AASW) and be eligible to apply for Mental Health accreditation.
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance
  • Candidates must have extensive and relevant clinical and case management experience.
  • Experience in coordinating and assisting in the management of complex cases
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office.
  • Experience in organising, assessment and case management via telephone.
  • Demonstrated commitment to ongoing professional development.
  • Current Police Check, or ability to obtain one.
  • Attach a short cover letter addressing why they would be suitable for the role (no more than one page).

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Mandatory: Australian Citizenship required to work within Federal Government.

Please click ‘APPLY' to upload your details and resume to be considered for this role. You can also send in your resumes and one-page pitch directly to John Todd at to be considered for this opportunity.