Job Details
  • Reference380710A_1632292353
  • LocationCanberra
  • Job TypeContract
  • Posted29 days ago
  • ConsultantGillian Stewart

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a APS6 Case Management Officer on a contract until 30 June 2022 with potential extension.

About the Role

The APS6 Case Management Officer role is accountable for effectively organising and managing a high volume of cases covering a diverse range of complex issues. It will exercise sound judgement, high level independence and problem-solving skills to achieve early resolution through negotiation or progress to a final hearing. The APS6 Case Management will engage directly with AAT applicants and their representatives, utilising interpersonal, liaison and negotiation skills, and strong awareness of issues affecting people with disability.

Responsibilities may include but are not limited to:

  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
  • Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
  • Preparing and maintaining electronic record keeping, including evidence supporting decisionmaking processes and justifying conclusions reached during the case management process.


If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Gillian Stewart on 02 6268 9935 or email Gillian.Stewart@chandlermacleod.com for further discussion.