Job Details
  • Reference400196B_1669262803
  • LocationMelbourne
  • SalaryUp to AU$58.50 per hour + super
  • Job TypeContract
  • Posted11 days ago
  • ConsultantJohn Todd
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking experienced case managers and leaders to join the Administrative Appeals Branch in their fantastically located Richmond office.

About the Role

The APS6 Case Management will be responsible for the setting of priorities and managing workflows of the case management team in relation to the Administrative Appeals Tribunal.

The APS6 Case Management will also provide support to the management of the team, provide strategic direction, delivering on the operational requirements to team members.

Responsibilities may include but are not limited to:

  • Ensuring all AAT applications are received, acknowledged, registered and assessed for risk and priority in a timely manner.
  • Assessing and responding to risk from AAT applications, including in terms of Agency reputation, scheme sustainability and priority.
  • Managing the team workload to maximise efficiency and effectiveness of Receipt, Triage and Tribunal Documents functions.
  • Supervising and contributing to the quality checking of outputs in Triage, Tribunal Documents, Specialist Assessment and other areas relevant to Case Management Support.
  • Providing leadership and overseeing the organisation of specialist assessments where required.
  • Providing complex technical advice including obtaining advice from within and outside the AAB where required.
  • Overseeing the preparation and updating of AAB guidance material and operating procedures that impact the end-to-end to case management process.
  • Assuming the Restricted Access Manager role for AAT applications that involve participants with restricted access.
  • Ensuring the filing of Tribunal documents occurs in good order and within statutory timeframes, requests from case management for specialist assessment are facilitated and other activities to support case management in its business functions, are efficiently and effectively carried out.

Key Skills required for the role:

  • Excellent administrative experience and practice within a high-volume working environment
  • Previous experience within case management or similar role
  • Demonstrate the ability to deliver outcomes and manage workloads to meet timeframes
  • Demonstrate the ability to make sound judgements and develop options to solve problems
  • Ability to prepare documents, such as those that explain a position under legislation
  • Ability to listen and communicate clearly and effectively

What's in it for you:

  • Full time hours
  • 12 month contract with high possibility of extension
  • $58.50ph + super
  • Fantastic office location in Richmond

***Mandatory: Australian Citizenship required to work within Federal Government***

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

If you are interested in the role and you have the right experience for the position, please apply now following the link below. You can also email your CV for consideration to John at