Job Details
  • ReferenceBH-142050
  • LocationSydney
  • Salary$45 - $55 per hour
  • Job TypeContract
  • Posted3 months ago
  • ConsultantChloe Dye
Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.
At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every Government Department and Agency.

Chandler Macleod is currently recruiting for an experienced APS5 Pricing Engagement Support Officer to join a leading Federal Government agency. This is an immediate start with a contract term of 12 months and based in Surry Hills NSW.

Role description:

The APS5 Pricing Engagement Support Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

Responsibilities of the role include but are not limited to:
  • Managing the Pricing inbox for the Branch by drafting and coordinating email responses where appropriate.
  • Responding to inquiries via phone, email, and in-person, providing accurate information and resolving issues.
  • Liaising with provider-facing teams within the Agency, developing and maintaining standard responses.
  • Maintaining accurate and up-to-date records of stakeholder interactions and issues, including tracking progress and resolution.
  • Collaborating with internal teams, escalating complex issues and ensuring timely resolution.
  • Updating knowledge of pricing products and policies continuously and accurately responding to inquiries.
  • Contributing to process improvement efforts to enhance the experience for all stakeholders.
  • Developing strong relationships with stakeholders, providing timely and accurate communications.

Key skills required for role/s:
  • Experience in maintaining inboxes and drafting responses in a timely and professional manner
  • Strong writing skills to translate complex information into easily understandable language
  • Experience in responding to inquiries via phone, email, and in-person, providing accurate and helpful information to resolve issues
  • Strong stakeholder management skills

Desirable skills to have for the role/s:
  • At least 2 years of experience in customer support, technical, or a government related environment.

Please note that to be eligible for this position you must be an Australian Citizen.

If you are interested in the position, then please click on the APPLY BELOW button or alternatively you can email your CV to