Job Details
  • Reference394250A_1655732509
  • LocationAdelaide
  • Job TypeContract
  • Posted10 days ago
  • ConsultantTeresa Zanatta

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a APS5 Participant Support Manager for an 18 month assignment with potential extension in Adelaide CBD.

About the Team

The Complex Support Needs Branch provides specialised support for people with disability with additional complexity due to situational and personal factors. Roles within the branch may sit within the following teams: Position Description for: APS5 Participant Support Officer Manager.

  • Complex Support Needs: supports participants who are in the Complex Support Needs Pathway.
  • Children and Young People: provides support to children with disability who currently reside outside of the family home in full time or part time voluntary arrangements acknowledged by the relevant state or territory.
  • Liaison: provides support nationally to Justice system staff, to improve communication between state systems and the National Disability Insurance Scheme (NDIS).
  • Operations: Provides a range of operational support to all teams in the branch, including triage and workflow of participants through the CSN pathway.

About the Role

The APS5 Participant Support Officer (PSO) Manager is accountable under limited supervision to undertake moderately complex to complex work. The role will manage day to day operations and workload allocation of the Participant Support Officer (PSO) team.

It is a team membership position that may be required to perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower level team members within a team.

Responsibilities may include but are not limited to:

  • Managing performance targets, work flow, training and development of Business Support Officers within the branch.
  • Contributing to continuous improvement of processes and associated guidance materials.
  • Collaborating with the team to respond to participant enquiries, ensuring participants are informed and can access relevant information.
  • Undertaking research and contributing to reports.
  • Managing diaries and appointments, telephone enquiries and escalations from participants.
  • Coordinating and organising executive meetings and community forums.
  • Recording and managing complaints and other feedback in the Agency database.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

What's on Offer?

  • Position located in Adelaide
  • APS5 $53.63/ph + super
  • Temporary contract for 18 months, with possibility to extend
  • Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm

****Applications close by Tuesday 28th of June 2022.****

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

***Mandatory: Australian Citizenship required to work within Federal Government***

If you are interested in the role and you have the right experience for the position, please apply now following the link below.