Job Details
  • ReferenceBH-144643
  • LocationMelbourne
  • Salary$55.24 per hour, Benefits: + Super
  • Job TypeContract
  • Posted29 days ago
  • ConsultantClaudia Leiva
About the Organization:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne or Geelong.
About the role:

The APS5 Content Writers (Guidance Officer) is responsible for supporting the Agency in its participation at all levels of government. The work will be varied, fast-paced, and highly valued. You will communicate with various internal and external stakeholders in a representational role on behalf of the government agency.

Responsibilities may include but are not limited to:

  • Research, draft and update internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards.
  • Interpret the policy and legislative environment the branch operates in, including understanding and translating the Agency Act and Agency Rules into Our Guidelines.
  • Develop or update guidance material in response to participant and external stakeholder feedback.
  • Understand the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
  • Provide service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
  • Contribute to continuous improvement, maintaining best practice and innovation in the branch.
  • Manage multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

  • Experience working in a similar role under Australian rules and regulations
  • Excellent communication skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development.
  • Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material.
  • Ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes, and performing other duties as requested.
  • Ability to work under limited direction, guided by policies, accepted standards and precedents
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
  • Demonstrated commitment to ongoing professional development
  • Current Police Check, o ability to obtain one
What you will bring to the role:
  • Experience working in Confluence platform and JIRA project management tool.

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Mandatory: Australian Citizenship required to work within Federal Government.

Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.

Applications close 15.00 PM AEST, 19th May 2023