Job Details
  • Reference400482A_1666950559
  • LocationGeelong
  • SalaryUp to AU$42.54 per hour + super
  • Job TypeContract
  • Posted30 days ago
  • ConsultantJohn Todd
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking an APS4 Quality Officer to join their fantastically located Geelong office for a 12 month contract with potential extension.

About the Team

The Contact Centre Branch undertakes service delivery implementation and enhancement for participants and providers of this prominent Federal Government agency. The National Contact Centre (NCC) is the main communication channel for people to contact the Agency, and it responds to enquiries from participants, prospective participants, providers, organisations and the general public.

The NCC completes a range of processing workloads including outbound call campaigns and internal IT support. It delivers a wide range of customer enquiry and contact services related to the entire Agency pathway.

About the Role

The APS4 Quality Officer will provide operational and administrative support that is informed and directed by sound knowledge in various areas and may undertake some research and analysis activities.

Responsibilities may include but are not limited to:

  • Undertaking data entry, reporting and maintaining registers and the team email inbox.
  • Coordinating corporate support functions, administration and onboarding of contractors involved in channel management.
  • Undertaking quality assessment tasks on all NCC functions.
  • Supporting the drafting of written communications and managing documents and databases.
  • Participating in project management work as directed.

What Will You Bring to the Role?

  • You will be a passionate and empathetic individual with a desire to kick-start your career within the Government and Disability space
  • High level of customer service and general administration in an office environment
  • Experience within the Disability Sector or Public Sector is highly regarded
  • Strong communication skills, both written and verbal
  • Microsoft Office expertise
  • Ability to access and use client records management system (CRM) and associated business applications

What's in it for you:

  • Full time hours
  • 12 month contract with high possibility of extension
  • $42.54ph + super
  • Fantastic office location in Geelong

***Mandatory: Australian Citizenship required to work within Federal Government***

If you are interested in the role and you have the right experience for the position, please apply now following the link below. You can also email your CV for consideration to John at john.todd@chandlermacleod.com