Job Details
  • Reference385510A_1641447872
  • LocationMelbourne
  • Job TypeContract
  • Posted7 months ago
  • ConsultantShubha Ramalingaiah

About the Organization:

Our Federal Government client is looking for Claims and payment Officers due to an influx of work within a friendly and collaborative team. An independent service and government agency of the Commonwealth, we are seeking candidates for a contract starting ASAP to 30/06/2023 to work in hybrid style environment in the Melbourne office

About the Role

The APS4 Payments Officer is a team membership position that will work within defined parameters

relating to their area of responsibility. It will apply policy, principles, practices and procedures to achieve

outcomes that supports and contributes to organization's objectives to "build a world-leading Insurance Scheme".

The position will provide operational and administrative support that is informed and directed by sound

knowledge and may undertake some research and analysis activities.

The APS4 Payments Officer will have a considerable level of contact with internal and external

stakeholders and will be required to communicate with and provide advice on a range of matters to resolve

straightforward to moderately complex enquiries.

Responsibilities may include but are not limited to:

 Investigating and resolving outstanding payment requests that have been rejected through the

myplace provider and participant portals.

 Engaging with internal and external stakeholders to resolve payment enquiries.

 Processing manual payments to providers and self-managed participants.

 Working to resolve payment issues, guided by legislation. Organisations policies and standards, and

Payments Branch Standard Operating Procedures (SOPs).

 Contribute to decision-making within the team/work area.

 Consistently meeting team and individual work resolution targets.

 Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.

 Maintaining an awareness of government decision-making processes, Agency guidelines and


(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Role Specifications

Please see below a list of the main physical and psychological work environment characteristics that an

employee may encounter while performing the essential functions of this role.

Working environment

 working in an open office environment (exposure to general workplace chatter)

 working in a team environment

 working in a hot desk environment

 managing demanding and changing workloads and competing priorities

 working alone

 working at a co-located site

 significant periods of sitting at a counter or desk

 direct contact with participants of the scheme

 operating a telephone, computer

 computer/screen based work

 requirement to read or otherwise extract information from printed material/signage

 high levels of phone usage

 assistance animals may be in the work area (FYI for people with allergies or phobias)

 encounter constant work interruptions


 dealing with confronting and complex situations and information

 dealing with conflict

 dealing with challenging conversations and behaviours

How to apply:

Must be an Australian Citizen/Permanent Resident for application to be considered.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

For more information, please click 'APPLY' to forward your profile and current CV in word format to

Shubha Ramalingaiah

Recruitment Consultant