About the Organization:
Our Federal Government client is looking for Claims and payment Officers due to an influx of work within a friendly and collaborative team. An independent service and government agency of the Commonwealth, we are seeking candidates for a contract starting ASAP to 30/06/2023 to work in hybrid style environment in the Geelong office
About the Role
The APS4 Payments Officer is a team membership position that will work within defined parameters
relating to their area of responsibility. It will apply policy, principles, practices and procedures to achieve
outcomes that supports and contributes to organizarion's objectives to "build a world-leading Insurance Scheme".
The position will provide operational and administrative support that is informed and directed by sound
knowledge and may undertake some research and analysis activities.
The APS4 Payments Officer will have a considerable level of contact with internal and external
stakeholders and will be required to communicate with and provide advice on a range of matters to resolve
straightforward to moderately complex enquiries.
Responsibilities may include but are not limited to:
Investigating and resolving outstanding payment requests that have been rejected through the
myplace provider and participant portals.
Engaging with internal and external stakeholders to resolve payment enquiries.
Processing manual payments to providers and self-managed participants.
Working to resolve payment issues, guided by legislation. Organisations policies and standards, and
Payments Branch Standard Operating Procedures (SOPs).
Contribute to decision-making within the team/work area.
Consistently meeting team and individual work resolution targets.
Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
Maintaining an awareness of government decision-making processes, Agency guidelines and
(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
Please see below a list of the main physical and psychological work environment characteristics that an
employee may encounter while performing the essential functions of this role.
working in an open office environment (exposure to general workplace chatter)
working in a team environment
working in a hot desk environment
managing demanding and changing workloads and competing priorities
working at a co-located site
significant periods of sitting at a counter or desk
direct contact with participants of the scheme
operating a telephone, computer
computer/screen based work
requirement to read or otherwise extract information from printed material/signage
high levels of phone usage
assistance animals may be in the work area (FYI for people with allergies or phobias)
encounter constant work interruptions
dealing with confronting and complex situations and information
dealing with conflict
dealing with challenging conversations and behaviours
How to apply:
Must be an Australian Citizen/Permanent Resident for application to be considered.
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
For more information, please click 'APPLY' to forward your profile and current CV in word format to
- Brisbane, Queensland
- Full Time
- + Super
- Up to AU$58000 per annum
- Full Time