Job Details
  • ReferenceBH-145630
  • LocationMelbourne
  • Salary$44 per annum, Benefits: + Super
  • Job TypeContract
  • Posted10 days ago
  • ConsultantClaudia Leiva
About the Organization:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office location in Melbourne.
About the role:

The APS4 Payments Officer will work within defined parameters relating to the area of responsibility. You will be responsible for providing policy advice within an area of specialisation with advice based on policies and legislation. You will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of stakeholder matters to resolve complex enquiries

Responsibilities may include but are not limited to:

  • Investigate and resolve outstanding payment requests that have been rejected through the provider and participant portals
  • Engage with internal and external stakeholders to resolve payment enquiries
  • Process manual payments to providers and self-managed participants
  • Work to resolve payment issues, guided by legislation, Agency policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
  • Contribute to decision-making within the team/work area
  • Consistently meet team and individual work resolution targets
  • Ensure knowledge of and compliance with legislative, financial and administrative frameworks
  • Maintain an awareness of government decision-making processes, Agency guidelines and regulations

  • Experience working in a similar role under Australian rules and regulations
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
  • Administrative Skills
  • Demonstrated commitment to ongoing professional development
  • Workers Screening Check (WSC) is an essential requirement for this position
  • Current Police Check, o ability to obtain one
What you will bring to the role:

  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.
How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Mandatory: Australian Citizenship required to work within Federal Government.

Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.

Applications close 15.00 PM AEST, 7th June 2023