Job Details
  • Reference359231J_1616976735
  • LocationDapto
  • SalaryUp to AU$35 per hour + Superannuation
  • Job TypeContract
  • Posted16 days ago
  • ConsultantEileen Kavanagh

Our client, a large government department, requires an APS4 Debt Raising Officer to join on a contract until June 2021, with likely extension. This role will be based in Dapto and pay up to $35.98 per hour + Superannuation.

The APS4 Debt Raising Officer will sit within the Accounting and Finance space and work within a wider team to achieve business deliverables whilst maintaining best customer service.

Key Duties:

  • Working as a member of a team to deliver high levels of customer service, to achieve quality outcomes
  • Reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies
  • Calculating and raising debts and providing customers with options for debt recovery to achieve results in line with agreed goals and timeframes
  • Conduct telephone and/or face-to-face interviews to verify information and data
  • Undertake basic quality control functions to ensure appropriate procedures are being followed
  • Update customer records based on information provided by customers at interviews or information from third parties

Key Requirements:

  • High attention to detail
  • Demonstrated ability to communicate effectively, verbally and in writing, to a varied audience
  • Use appropriate judgement, analysis and problem-solving skills and apply attention to detail
  • Provide advice and recommendations when performing quality on line checks
  • Raise debts and negotiate suitable recovery arrangements for customers and organisations including processing compensation settlements

Candidates with previous government customer service experience will be shortlisted.

Please note this is a Federal Government position, which requires the successful candidate to undergo Pre-Employment checks and hold Australian Citizenship.

If you are interested in this position and feel you meet the criteria, please submit your resume by clicking on the 'APPLY' button below.