Job Details
  • Reference348124F_1610411524
  • LocationDapto
  • SalaryUp to AU$35 per hour + Superannuation
  • Job TypeContract
  • Posted15 days ago
  • ConsultantEileen Kavanagh

Our client, a large government department, requires a APS4 Debt Raising Officer to join until June 2021, with likely extension. This role will be based in Dapto and pay up to $35.98 per hour + Superannuation.

The APS4 Debt Raising Officer will sit within the Accounting and Finance space and work within a wider team to achieve business deliverables whilst maintaining best customer service.

Key Duties:

  • Working as a member of a team to deliver high levels of customer service, to achieve quality outcomes
  • Reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies
  • Calculating and raising debts and providing customers with options for debt recovery to achieve results in line with agreed goals and timeframes
  • Conduct telephone and/or face-to-face interviews to verify information and data
  • Undertake basic quality control functions to ensure appropriate procedures are being followed
  • Update customer records based on information provided by customers at interviews or information from third parties

Key Requirements:

  • High attention to detail
  • Demonstrated ability to communicate effectively, verbally and in writing, to a varied audience
  • Use appropriate judgement, analysis and problem-solving skills and apply attention to detail
  • Provide advice and recommendations when performing quality on line checks
  • Raise debts and negotiate suitable recovery arrangements for customers and organisations including processing compensation settlements

The successful candidate will have strong customer service experience within a Government role.

Please note that you will need to be an Australian Citizen to be eligible for this position.

If you are interested in this position and feel you meet the criteria, please submit your resume by clicking on the 'APPLY' button below.