Job Details
  • Reference397995A_1662354196
  • LocationCanberra
  • Job TypeContract
  • Posted28 days ago
  • ConsultantLeanne Porter
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our Federal Government client is seeking to engage an APS4 Connection Support Officer on a contract for 12 months with potential extension for 2x12 months.
Duties & Responsibilities:
Lead generation and follow-up
  • Cold calling healthcare provider organisations to inquire whether they'd be interested in registering for MHR
  • Actioning warm leads received from others, by calling healthcare providers organisations who have previously expressed an interest in registering for MHR
  • Managing and responding to inbound queries received via email
Registration support
  • Walking practice managers (or other representatives of the healthcare provider organisations) step-by-step over the phone through the online and offline form filling processes and other steps involved in MHR registration
  • Liaising, on behalf of the healthcare provider organisation, with other parties involved in the registration process (e.g. Services Australia, the vendor of the clinical information system used by the organisation) to trouble-shoot and ensure the end-to-end registration process is successful
  • Managing email correspondence with the healthcare provider organisation and any other parties involved in the registration process
  • Responding to questions, and distributing information to interested parties
Education
  • Deliver ad hoc education and training about MHR, including how it works, the benefits of using it, and the registration process, to internal and external stakeholders
Data entry and administrative support
  • Entering and maintaining data in the Agency's Customer Relationship Management (CRM) system
  • Assisting in the setup of CRM dashboards to support reporting
  • Support the Project Manager and Program Director with periodic reporting relating to MHR registration activity
Essential Skills / Experience
  • Friendly, outgoing phone manner and willingness to do both outbound cold calling and inbound call handling
  • Good oral and written communication skills
  • Good familiarity with Excel
Desirable Skills / Experience
  • Experience in the healthcare sector
  • Experience working in a government call centre or help desk environment
  • Familiarity with medical practice management software would be highly regarded
Relevant duties:
Leadership and Accountability
  • Have functional expertise in a specific area that contributes to team goals.
  • Provide sound advice and recommendations which influence the decisions made by others, including supervisors and peers.
  • Have accountability for completion of allocated tasks, organising workflow, review of work and development of less experienced employees.
  • Contribute positively to strategic planning and decision making within the work area.
  • Contribute new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes.
Management Diversity and Span
  • Coordinate the work flow of a small team and/or more complex administration tasks.
  • Undertake procedural, clerical, administrative support or operational tasks including some research and analysis activities.
  • Coach employees, identify training needs, provide quality assurance of work and the provision of constructive feedback on performance.
Job Context and Environment
  • Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
  • Have understanding of the impact of the work area on strategic, political or operational outcomes for the agency/program.
  • Have a good understanding of relevant legislation and policy frameworks.
Independence and decision-making
  • Make decisions with some autonomy that relate to role and area of speciality. Supervision is generally limited to work of moderate complexity or difficulty.
  • Make decisions within defined parameters relating to the area of responsibility that impact on the work area or specific function, but the impact on agency operations and resources is limited.
  • Apply judgement, knowledge and limited discretion in interpreting and applying legislation, instructions, guidelines and procedures.
  • Perform research and analysis activities and report on findings.
Stakeholder Management
  • Liaise with internal and external stakeholders on moderately complex operational and administrative matters.
  • Resolve moderately complex enquiries from stakeholders and provide information and advice as a representative of the work area.
  • Build rapport and maintain stakeholder relationships within defined parameters.
  • Represent the work area at internal and external meetings and conferences.
Mandatory Requirements:
  • Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
  • Ability to obtain and maintain national police check.
  • Australian Citizenship is a condition of eligibility.
If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Leanne Porter on 02 6268 9926 or email Leanne.Porter@chandlermacleod.com for further discussion.