Job Details
  • Reference398143A_1662532967
  • LocationBroadmeadows
  • SalaryUp to AU$42.54 per hour + super
  • Job TypeContract
  • Posted18 days ago
  • ConsultantJohn Todd
About The Organisation

Chandler Macleod is proudly partnering with a government organisation that aims to support a better life for Australians living with disabilities, their families and carers.

The APS4 Complaints Officer will work within a branch that deals directly with participants, providers, internal staff and external agencies to resolve reviews and complaints. This exciting opportunity is available based in either Broadmeadows or Geelong.

About The Role

The APS4 Complaints Officer is a team membership position that will apply policy, principles, practices and procedures while providing a level of contact with internal and external stakeholders.

Responsibilities Include But Are Not Limited To

  • Supporting the coordination of complaints received, including resolving at point of entry, assessing, recording and referring as required.
  • Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
  • Escalating complaints in accordance with established Agency complaint handling processes.
  • Contributing to record keeping activities to ensure team records are accurate and current.
  • Coordinating correspondence, briefing and reporting functions to the branch as needed.

About You

  • Ideally you will have relevant education and experience in a similar role under Australian rules and regulations, as well as:
  • Fully vaccinated to be able to work in the office
  • Can provide relevant practical and procedural knowledge
  • Attention to detail to be able to seek and compile information and reporting
  • Work proactively within a team and individually
  • Use lateral thinking to generate options and implement solutions
  • Communicate effectively and provide comprehensive advice and support
  • Lived experience in the field of disability or disability support

What's In It For You

  • Full time hours with 12-Month contract
  • Great location in Geelong or Broadmeadows
  • Work within a rewarding and respectable Federal government agency
  • Great hourly rate of $42.54ph + super

How To Apply

**** The successful candidate for this role will hold an Australian Citizenship and be required to undertake a Federal Police Check ***

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

For more information, please click 'APPLY' to forward your profile and current CV through to be considered, or send your CV for consideration to