Job Details
  • ReferenceBH-141349
  • LocationGeelong
  • Salary$43.82 per hour, Benefits: super
  • Job TypeContract
  • Posted23 days ago
  • ConsultantJohn Todd
APS4 Complaints Business Support Officer

  • Hourly rate - $43.82 + super
  • Located in Geelong
  • 12 month contract with potential extension
  • Full-time Mon to Fri: 8.30am to 5pm

About the Role

The APS4 Complaints Business Support Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Responsibilities may include but are not limited to:

  • Supporting the coordination of complaints received by the Agency including resolving at point of entry, assessing, recording and referring as required.
  • Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
  • Escalating complaints in accordance with established Agency complaint handling processes.
  • Contributing to record keeping activities to ensure team records are accurate and current.
  • Coordinating correspondence, briefing and reporting functions to the branch as needed.

About you:

  • You will ideally have high proficiency in computer/software applications – Microsoft Office & Sharepoint
  • You will have excellent organisation and time management skills
  • You will have excellent written and verbal communication skills
  • You can build productive and working relationships with key stakeholders
  • You will ideally have experience in applying and interpreting policies and legislation

*** Please note you must be an Australian Citizen and will be required to complete a federal police check ***

Please click APPLY to upload your details and resume to be considered for this role. You can also send your resume directly to to be considered for this opportunity.