Job Details
  • Reference398526A_1663212728
  • LocationMelbourne
  • SalaryUp to AU$42.54 per hour + Super
  • Job TypeContract
  • Posted11 days ago
  • ConsultantClaudia Leiva
About the Organization:

This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne (Richmond) or Geelong.

About the role:

The APS4 Case Management Support - Intake and Processing will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to Agency's objectives. The APS4 Case Management Support will assists in organising assessments to support case managers, drafting documents and actioning incoming correspondence.

Responsibilities may include but are not limited to:

  • Receive and registering new Administrative Appeals Tribunal (AAT) matters
  • Action and direct correspondence.
  • Analyse and assess AAT Applications received by the Agency
  • Prepare and fil Tribunal documents as required for AAT Applications received by The Administrative Appeals Branch (AAB) within strict time frames
  • Assess and respond to risk from processes, including in terms of privacy considerations and priority
  • Organise assessments to support the decision-making process for case managers

  • Experience working in a similar role under Australian rules and regulations
  • Experience in coordinating and assisting in the management of complex cases
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
  • Experience managing a shared email mailbox that receives 2000+ emails per week
  • Demonstrated commitment to ongoing professional development
  • Working with Children Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.
  • The Agency Worker Screening Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.
  • Current Police Check, o ability to obtain one

What you will bring to the role:
  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Mandatory: Australian Citizenship required to work within Federal Government.

Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.

Applications close 15.00 PM AEST, 21st October 2022