Job Details
  • Reference393236A_1653963015
  • LocationCanberra
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantLeanne Porter

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a APS4 Business Support Officer on a contract for 12 months with potential extension.

About the Role:

The APS4 Operations Officer is a team membership position that will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to department's objectives to "build a world-leading National Disability Insurance Scheme".

The position provide operational and administrative support that is informed and directed by sound knowledge across service delivery areas and may undertake some research and analysis activities.

The APS4 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Responsibilities may include but are not limited to:

  • Supporting the Leadership Team by managing and collating data in reports and dashboards to inform strategic and operational planning.
  • Supporting National Delivery staff to deliver exemplary customer service to achieve the best outcomes for participants.
  • Monitoring and actioning correspondence (email), and assigning and actioning internal work items within service standards.
  • Effectively managing and reporting on a portfolio of work within given timeframes.
  • Maintenance of organisational charts, distribution lists, templates and records management as required.
  • Investigation, research, analysis, administrative and project support for the Leadership Team and State Manager's office.
  • Allocation of new matters
  • Re-allocation of matters
  • Follow up and actioning of exception reporting for the team
  • Oversight of compliance
  • Assist with escalations regarding invoice confirmations etc
  • Assist with onboarding of new staff

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Leanne Porter on 02 6268 9926 or email Leanne.Porter@chandlermacleod.com for further discussion.