Job Details
  • Reference368347B_1611179975
  • LocationNew South Wales
  • SalaryUp to AU$45 per hour + Superannuation
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantEileen Kavanagh

Our client, Open Arms, requires an APS3 Service Support Officer to join on an initial 12-month contract, with potential for extension. This role will be based in Surry Hills and pay $39-45 per hour + Superannuation.

Key Duties:

  • Provide client service support at initial point of contact, including meeting, greeting, completing simple first contact resolution enquiries, identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues
  • Assist with client appointments, diary management and SMS reminders for the Group Programs and Community Engagement teams
  • Assist with client file management including data entry, scanning and uploading documents
  • Process invoices accurately and timely
  • Process travel requests for the group facilitators

Key Requirements:

  • Working with Children (WWCC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement
  • Current Drivers Licence (May need to travel to venues in a departmental car to assist with set ups)
  • Event Management including venue hire bookings, catering and payments
  • High level of integrity and strong communication and organisational skills
  • Ability to establish strong working relationships and deliver a high standard of customer service
  • Ability to work independently and autonomously
  • Understand and make connections with community, government and other services
  • Demonstrate intermediate to advance computer literacy skills

Please note this is a Federal Government position, which requires the successful candidate to hold Australian Citizenship.

If shortlisted, a covering letter stating your relevant experience to the role and skill set will be required.

If you are interested in this position and feel you meet the criteria, please submit your resume by clicking on the 'APPLY' button below.