Job Details
  • Reference353903B_1617863556
  • LocationTownsville
  • Job TypeFull Time
  • Posted6 days ago
  • ConsultantSarah Weekly

About the company:-

Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. Reporting to the Regional Executive Officer, you will be the front of house (reception) customer service professional who will field often complex queries either in person or over the phone.

About the role:-

  • Excellent customer service support at initial point of contact - meeting, greeting and streaming customers to the appropriate service channel
  • Problem solving - completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group
  • Supporting the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders
  • Relevant and quality record-keeping and documentation regarding client information and compliance.
  • Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.

About you:-

  • Sensitivity and discretion when speaking with clients during every interaction
  • Ability to build strong relationships and rapport with internal and external stakeholders quickly
  • Strong computer skills - MS Office suite
  • Ideally experience in a clinical or allied health environment
  • Experience defusing hostile or upset customers and escalating appropriately

Benefits:

  • 12-month temporary contract with the potential to extend
  • Full time hours Monday to Friday
  • $39-45 per hour plus super
  • Townsville location
  • ASAP start

*** Please note to be eligible for this role you must hold Australian Citizenship ***