Job Details
  • Reference385607A_1641787212
  • LocationBrisbane CBD
  • SalaryAU$38 - AU$44 per hour
  • Job TypeFull Time
  • Posted7 days ago
  • ConsultantJac Amai

About the client:

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are seeking an enthusiastic and experienced APS3 Reception and Administration superstar of our busy Federal Government client.

About the role:

  • You will be providing excellent customer service support as the initial point of contact - meeting, greeting and streaming customers to the appropriate service channel
  • You will be completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group
  • Supporting the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders
  • Relevant and quality record-keeping and documentation regarding client information and compliance.
  • You will be keeping relevant and quality record-keeping and documentation regarding client information and compliance.
  • You be providing support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.

About you:

  • You will have a great eye for detail, and have a high level of accuracy in your work
  • You will have experience acting with sensitivity and discretion when speaking with clients during every interaction
  • Ability to build strong relationships and rapport with internal and external stakeholders quickly
  • You will have experience defusing hostile or upset customers and escalating appropriately
  • You will ideally have experience in a clinical or allied health environment
  • You will have excellent written and verbal communication skills
  • You will have Strong computer skills - MS Office suite
  • experience defusing hostile or upset customers and escalating appropriately

Benefits:

  • ASAP start pending federal clearance
  • 12-month temporary assignment with possibility of extension
  • Full time hours Monday - Friday 8.30am - 5.00pm
  • Brisbane CBD Location
  • $38 - 44 per hour + super

*** Please note to be eligible for this role you MUST hold an Australian Citizenship with successful candidates required to complete a federal police check ***