Job Details
  • ReferenceBH-145451
  • LocationAdelaide
  • Salary$37 per hour
  • Job TypeContract
  • Posted9 days ago
  • ConsultantTeresa Zanatta
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply.

***Mandatory: Australian Citizenship required to work within Federal Government***

****Applications close by 10am Tuesday 6th of June 2023.****

Our Federal Government client is seeking to engage in Multiple Participant Support Officer for 12-month assignment with an option to possibly extend in Adelaide.

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

About the Team
The Complex Support Needs Branch provides specialised support for people with disability with additional complexity due to situational and personal factors. Roles within the branch may sit within the following teams:
  • Complex Support Needs: supports participants who are in the Complex Support Needs Pathway.
  • Children and Young People: provides support to children with disability who currently reside outside of the family home in full time or part time voluntary arrangements acknowledged by the relevant state or territory.
  • Liaison: provides support nationally to Justice system staff, to improve communication between state systems and the National Disability Insurance Scheme (NDIS).
  • Operations: Provides a range of operational support to all teams in the branch, including triage and workflow of participants through the CSN pathway.

About the Role
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:
  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the NDIA Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

What's on Offer?
  • Position located in Adelaide
  • APS3 $37.36/ph + super
  • Temporary contract for 12 months, with an option to extend
  • Fulltime Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm

If you are interested in the role and you have the right experience for the position, please apply now following the link below. CM123W