Job Details
  • ReferenceBH-144238
  • LocationCanberra
  • Salary$36.37 per hour
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantJess Kaur
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS3 Participant Support Officer on a contract until 31/12/2024.

Position Overview

Duties & Responsibilities:
Responsibilities of the role include but are not limited to:
  • Managing and resolving participant matters by actioning planning tasks
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Agency’s Business systems.
Capabilities Required:

Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Building Customer Loyalty
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.

Leveraging Feedback
Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on others.

Technical / Professional Knowledge or Skill
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

Managing Relationships
Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.

Quality Orientation
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Consistently maintaining high levels of activity or productivity; operating with vigour, effectiveness, and determination over extended periods of time.

Mandatory Requirements:
  • Applicants must be Australian Citizens.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Leanne Porter on 02 6268 9926 for further discussion.