Job Details
  • ReferenceBH-141503
  • LocationSydney
  • Salary$37.36 per hour
  • Job TypeContract
  • Posted22 days ago
  • ConsultantChloe Dye
Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.
At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every Government Department and Agency.
Chandler Macleod is currently recruiting for an experienced APS3 Participant Support Officer to join a leading Federal Government agency. This is an immediate start with a contract term of 12 months and based in Chatswood.
Role description:

Responsibilities may include but are not limited to:
  • Managing and resolving participant matters by actioning planning tasks as per the Agency.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Business systems.


Key skills required for role:
  • Very good skills and knowledge of Microsoft Office Suite, Teams, and use of CRM systems
  • Excellent verbal and written communication
  • Deliver effective customer service and quality, accurate outcomes.
  • Must have previous administration experience.
Desirable skills:

• Confident organising meetings, compiling agendas, taking minutes and organisation of Outlook calendars.

Please note that to be eligible for this position you must be an Australian Citizen.

If you are interested in the position, then please click on the APPLY BELOW button or alternatively you can email your CV to chloe.dye@chandlermacleod.com 
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