Job Details
  • ReferenceBH-141148
  • LocationGeelong
  • Salary$37.36 per hour, Benefits: super
  • Job TypeContract
  • Posted28 days ago
  • ConsultantJohn Todd
Our Federal Government client has a rare opportunity for a front of house role in their Geelong office.

The APS3 Participant Support Officer will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis.

The APS3 Participant Support Officer is a public contact role, and sometimes may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks per the agency acts.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the agency's business systems.

Highly desirable IT and security checks:

  • Working with Children Check
  • Microsoft Office suite proficiency
  • Experience with client records management systems (CRM)

What this means for you:

  • Generous hourly rate of $37.36 ph plus super
  • 12 month contract, with high possibility of extension
  • Opportunities for extension and/or other opportunities across the agency
  • Join a friendly, supportive, and high performing team

How to apply: You must be an Australian Citizen for application to be considered.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability and culturally and linguistically diverse candidates are also encouraged to apply.

For more information, please click 'APPLY' to forward your profile and a current CV in word format to Chandler Macleod.