Job Details
  • ReferenceBH-141010
  • LocationAdelaide
  • Salary$37 per hour
  • Job TypeContract
  • Posted24 days ago
  • ConsultantTeresa Zanatta
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply.
***Mandatory: Australian Citizenship required to work within Federal Government***
****Applications close by 10am Monday 20th of March 2023.****
Our Federal Government client is seeking to engage in Multiple APS3 Participant Support Officers for 12 month assignment with potential extension in St Mary’s, Noarlunga and Adelaide SA. If you have experience in Disability, Health or the Aged Care sectors please apply.
About the Team
National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences.
About the Role
The APS3 Business Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Responsibilities may include but are not limited to:
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Supporting planning teams by actioning planning tasks that do not require delegation.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the NDIA Business systems.
Additional comments
Key skills required for role/s:
  • Very good skills and knowledge of Microsoft Office Suite, Teams, and use of CRM systems
  • Excellent verbal and written communication
  • Deliver effective customer service and quality, accurate outcomes.
  • Must have previous administration experience.
Desirable skills to have for the role/s:
  • Confident organising meetings, compiling agendas, taking minutes and organisation of Outlook calendars.
(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
It is highly desirable that the successful applicant understand or lived experience in the field of disability.
What's on Offer?
  • Position located in St Mary’s, Noarlunga and Adelaide SA
  • APS3 $37.36/ph + super
  • Temporary contract for 12 months, with possibility to extend
  • Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm
If you are interested in the role and you have the right experience for the position, please apply now following the link below. CM123W