Job Details
  • Reference398819A_1663733211
  • LocationVictoria
  • SalaryUp to AU$32.67 per hour
  • Job TypeFull Time
  • Posted12 days ago
  • ConsultantNaiyya Chhibber

About the Organization:

This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations all over Australia.

The APS3 Business Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Office locations are in Epping / Darebin (North Melbourne)

Responsibilities may include but are not limited to:

  • Providing counter/reception support for the local office including participant enquiries in the self-help
    kiosks and NDIA online support.
    · Managing the team shared email inbox, appointments and telephone enquiries.
    · Coordinating appointments with the use of Agency office facilities and ensuring facilities are
    accessible for participants.
    · Undertaking research and investigation activities and preparing associated reports and
    · Supporting planning teams by actioning planning tasks that do not require delegation.
    · Undertaking a range of data entry activities and ensuring follow up is completed.
    · Receiving and recording complaints and other feedback in the NDIA Business systems


  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office.
  • Current Police Check, or ability to obtain one.
  • Must be an Australian Citizen

What you will bring to the role:

  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:
Please click 'APPLY" to upload your details and resume to be considered for this role.
APPLICATIONS CLOSE 26/09/2022 at 22.00 PM