Job Details
  • Reference383203B_1636539282
  • LocationGeelong
  • Job TypeContract
  • Posted28 days ago
  • ConsultantShubha Ramalingaiah

About the Organization:

Our Federal Government client is looking for Participant Support Officers due to an influx of work within a friendly and collaborative team. An independent service and government agency of the Commonwealth, we are seeking candidates for a contract ending end of Dec 2022 to work in hybrid style environment in the Melbourne Geelong Office

About the Role:

The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.

The position will undertake procedural, clerical, administrative support, and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Duties & Responsibilities:

Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.

Managing the team shared email inboxes, appointments, and telephone enquiries.

Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.

Undertaking research and investigation activities and preparing associated reports and correspondence.

Supporting planning teams by actioning planning tasks that do not require delegation.

Undertaking a range of data entry activities and ensuring follow-up is completed.

Receiving and recording complaints and other feedback in the department Business systems

Work Level Expectations:

Knowledge of a range of work practices and procedures with an element of complexity and the operation of associated equipment and tools.

Basic knowledge of theoretical or practical tasks that are applied to one function or area of activity.

Responsible for organizing task allocation and checking the quality of work.

Administrative and operational decisions are chosen from a range of established alternatives within defined parameters and following established procedures and protocols.

Plans own work goals and priorities that align with and achieve own and team outcomes.

The work may involve working independently on specific tasks with issues that don't have clear precedents resolved under appropriate guidance.

Actions of the role may impact operational efficiency or output, or service delivery for a work area in the short term.

Some initiative is required in completing still largely procedural tasks, for example in responding to varying circumstances.

Receiving and recording complaints and other feedback to the system.

What this means for you:

Generous hourly rate that is above market average

Contract until end of year 2022 with possible extension

Opportunities for extension and/or other opportunities across the business

Join a friendly, supportive, and high performing team

How to apply:

Must be an Australian Citizen/Permanent Resident for application to be considered.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

For more information, please click 'APPLY' to forward your profile and current CV in word format to
Shubha Ramalingaiah
Recruitment Consultant