Job Details
  • Reference384425A_1638752680
  • LocationMelbourne
  • SalaryUp to AU$60 per hour + + Super
  • Job TypeContract
  • Postedabout 2 months ago
  • ConsultantVedangi More

About the Organization:
This leading government agency supports those in need and provides tools for Australians to be able to achieve their goals. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and excellent office locations in Geelong and Melbourne.

About the Team:
The Administrative Appeals Branch (AAB) manages all external review applications in the Administrative Appeals Tribunal (AAT). The branch aims to improve the experience of current and prospective participants in the agency by resolving applications for review in a timely and consistent manner.

About the Role:
The APS6 Case Management works under guidance to manage, progress and resolve AAT applications. The role will assess available information against legislative criteria and agency policy to determine the most suitable way to conduct AAT proceedings on behalf of the agency. The focus is on resolving matters in a timely manner and, where reasonably possible, without a need to progress to an AAT hearing. For applications where it is not possible to resolve a matter early, the role is responsible for preparing a matter for and attending Case Conferences, Conciliation Conferences and Hearings including providing timely and clear instructions to internal or external lawyers and representing the agency's position in the proceedings.

The APS6 Case Management works independently and as part of a team, including working collaboratively with legal and technical experts and other colleagues to progress their matters. The role will identify gaps in evidence and often obtain further information and/or expert evidence necessary to progress AAT applications and identify innovative solutions and outcomes. The role is accountable for effectively organising and managing a high volume of cases covering a diverse range of complex issues. It will exercise sound judgement, high level independence and problem-solving skills to achieve early resolution through negotiation or progress to a final hearing. The APS6 Case Management will engage directly with AAT applicants and their representatives, utilising interpersonal, liaison and negotiation skills, and strong awareness of issues affecting people with disability.

Responsibilities may include but are not limited to:

  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of AAT applications.
  • Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the agency.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision making processes and justifying conclusions reached during the case management process.

What you will bring to the role:

  • Strong and adaptable communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams and adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy

You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity and eligible to clear a national police check.

How to apply:

Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to or call me on 0469 889 351 for a confidential chat regarding the role.

APPLICATIONS CLOSE 03/12/21 at 12pm