Job Details
  • Reference381526C_1633651232
  • LocationBroadmeadows
  • SalaryAU$45 - AU$46 per hour + Super
  • Job TypeFull Time
  • Posted16 days ago
  • ConsultantVedangi More

About the Organization:
This leading government agency supports those in need and provides tools for Australians to be able to achieve their goals. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and excellent office locations in Broadmeadows.

About the role:
The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution of complaints and participant incidents.

Responsibilities may include but are not limited to:

  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.


What you will bring to the role:

  • Strong and adaptable communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams and adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy


You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity and eligible to clear a national police check.

How to apply
Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to Vedangi.more@chandlermacleod.com or call me on 0469 889 351 for a confidential chat regarding the role.

APPLICATIONS CLOSE 14/10/21 at 12pm