Job Details
  • Reference381829B_1634199138
  • LocationMelbourne
  • SalaryAU$45 - AU$46 per hour + + Super
  • Job TypeContract
  • Posted13 days ago
  • ConsultantVedangi More

About the Organization:
This leading government agency supports those in need and provides tools for Australians to be able to achieve their goals. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and excellent office locations in Geelong and Melbourne.

About the role:
The APS5 Case Management works under guidance to manage, progress and resolve AAT applications. The role will assess available information against legislative criteria and NDIA policy to determine the most suitable way to conduct AAT proceedings on behalf of the NDIA. The focus is on resolving matters in a timely manner and, where reasonably possible, without a need to progress to an AAT hearing. For applications where it is not possible to resolve a matter early, the role is responsible for preparing a matter for Case Conferences, Conciliation Conferences and Hearing, including instructing internal or external lawyers.
The APS5 Case Management works independently and as part of a team, including working collaboratively with legal and technical experts and other colleagues to progress their matters. The role will obtain further information and/or expert evidence necessary to progress AAT applications and identify innovative solutions and outcomes. The role is accountable for effectively organising and managing a high volume of complex cases. It will exercise sound judgment, independence and problem-solving skills to achieve early resolution through negotiation or progress to a final hearing. The APS5 Case Management will engage directly with AAT applicants and their representatives, utilising interpersonal, liaison and negotiation skills, and strong awareness of issues affecting people with disability.

Responsibilities may include but are not limited to:

  • Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
  • Undertaking case management of low to moderately complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.


What you will bring to the role:

  • Strong and adaptable communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams and adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy


You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity and eligible to clear a national police check.

How to apply:
Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to Vedangi.more@chandlermacleod.com or call me on 0469 889 351 for a confidential chat regarding the role.

APPLICATIONS CLOSE 22/10/21 at 12pm