Job Details
  • Reference381524A_1633649426
  • LocationGeelong
  • SalaryAU$45 - AU$46 per hour + Super
  • Job TypeFull Time
  • Posted15 days ago
  • ConsultantVedangi More

About the Organization:
This leading government agency supports those in need and provides tools for Australians to be able to achieve their goals. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency has a great team culture and excellent office locations in Geelong.

About the role:
The APS5 BSO Manager is accountable under limited supervision to undertake moderately complex to complex work. The role will manage day to day operations and workload allocation of the Business Support Officer (BSO) team. It is a team membership position that may be required to perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower level team members within a team.

Responsibilities may include but are not limited to:

  • Managing performance targets, work flow, training and development of Business Support Officers within the branch.
  • Contributing to continuous improvement of processes and associated guidance materials.
  • Collaborating with the team to respond to participant enquiries, ensuring participants are informed and can access relevant information.
  • Undertaking research and contributing to reports.
  • Managing diaries and appointments, telephone enquiries and escalations from participants.
  • Coordinating and organising executive meetings and community forums.
  • Recording and managing complaints and other feedback in the Agency database.


What you will bring to the role:

  • Strong and adaptable communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams and adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy


You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity and eligible to clear a national police check.

How to apply
Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to Vedangi.more@chandlermacleod.com or call me on 0469 889 351 for a confidential chat regarding the role.

APPLICATIONS CLOSE 14/10/21 at 12pm