Job Details
  • Reference377057B_1626236373
  • LocationQueensland
  • SalaryAU$62527 - AU$70493 per annum
  • Job TypeFull Time
  • Posted13 days ago
  • ConsultantLauren Sinn

About QLeave:
QLeave was established so that workers in industries that aren't structured to provide continuity of employment, will have the opportunity to take long service leave. The schemes we currently administer cover the building and construction, contract cleaning and community services industries.
We are a values driven organisation and are seeking individuals who will passionately uphold our values.

This role is challenging and fast-paced and will suit individuals who are highly organised with excellent communication skills.

About you

  • You will be available to work full time hours, Monday to Friday, rostered between 7.30am to 6pm
  • You are passionate about providing excellent customer service
  • You have the ability to grasp new technology quickly
  • You work well adhering to and adjusting to workforce scheduling requirements
  • You have excellent attention to detail
  • You are a team player

Primarily, you will

  • Provide accurate and timely advice to customers about QLeave's role and the services that we provide
  • Communicate with customers and colleagues via phone, email and face-to-face in a clear and professional manner
  • Process long service leave claims
  • Interpret legislation and apply policies and procedures to provide informative, consistent and high levels of customer service to workers and employers
  • Encourage customers to contact QLeave via digital channels and guide them through online processes
  • Work in a team environment and provide support and training to other team members
  • Process customer client requests, record issues, detailed file notes and accurate registers of customer information.

We will offer you

  • Great culture
  • Employer superannuation up to 12.75%
  • Free parking
  • Salary banding between $63 527 - $70 493 exclusive of super

Further information

  • You will need to be available for Assessment Centres in Brisbane between 02.08.21 and 12.08.21 and interviews week of the 16.08.2021.
  • Start date September 2021

If this role is exciting to you please APPLY NOW!
Please note that once you have applied you will receive an invitation to complete testing and receive further information via email.