Job Details
  • Reference393558B_1654500130
  • LocationCanberra
  • Job TypeFull Time
  • Posted25 days ago
  • ConsultantFiona Bell

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a ACT Territory Manager on a Permanent, Full Time Position.

About the Role:

As a key member of the Retail Leadership Team, this position carries direct accountability over the day to day operation of the assigned stores remit, and responsible for driving Company's brand promise in the local territory/catchment

With an engaged workforce and a culture of customer centricity at the core, the Territory Manager/Store Team leader plays a direct role in influencing market share growth the delivery of agreed customer acquisition and revenue targets, whilst also contributing to the improvement of company's Service NPS, employee engagement & quality assurance.

This position is responsible for the development of operational & go to market strategy for the assigned Territory/catchment, leads the execution of all inbound and outbound sales & service activity for the Company brand in the region, and directly supports the Consumer, Corporate, Diversified and Overseas portfolios with the delivery of acquisition plans.

Key Accountabilities:

People & Personal Growth

  • Set clear vision, priorities, objectives and operating rhythms for the team and promote a culture of achievement, empowerment and accountability
  • Develop a high performing sales and service team that is passionate about delivering great customer experience
  • Lead the formation of a world class coaching culture in the territory/catchment, by consistently role modelling coaching and training delivery
  • Schedule, plan and perform one-on-one regular feedback, coaching & training to maximise capability and overall team productivity and staff engagement
  • Ensure robust performance management process are in place within the business, leading to continuous improvement in employee individual productivity and performance
  • Recognise and reward people for their skills, competencies and contribution to Company continuing success
  • Encourage career and other development opportunities of the team as part of the National Sales & Service People Plan.

Customer & Business Growth

  • Through direct accountability over the end to end sales performance for the territory/catchment, oversee the development of a commercially focussed growth plan for the business.
  • Achieve the targeted growth through customer acquisition/revenue contribution while delivering effective cost controls.
  • Develop targeted acquisition, cross-sell and up-sell coaching and performance strategies with improved conversion rates for the business.
  • Optimise sales opportunities and growth through effective utilisation of resources and an in-depth understanding of the local market.
  • Generate targeted growth and performance improvement for the region through a relentless focus on the development of outbound channels to market, with demonstrable consistent productivity improvement from these additional revenue lines.
  • Directly lead the execution of the Raving Fans strategy for the territory/catchment.
  • Deliver the required Quality Assurance standard for the business.

Operational Excellence

  • Successful implementation of new policies, processes and operational adjustments through well-defined change management processes to ensure seamless customer & team member experience.
  • Proactively identify and act on continuous improvement opportunities in day-to-day activities to ensure operational effectiveness.
  • Lead a culture of relentless simplification of store operations.
  • Maintain a satisfactory level of knowledge of Company products, processes and operations.
  • Identify and implement continuous improvement initiatives including efficient rostering and management of store budgets.
  • Lead the resolution of operational matters within and outside of own team area.
  • Share ideas for innovation and improvement with others

Skill and Experience

  • Proven ability in leading high performing teams in a single/multisite environment.
  • Minimum of 2-5 years proven ability in a leadership role within a sales & service environment.
  • Proven experience in coaching and providing feedback to others.
  • Knowledge and understanding of the health services, finance, or insurance industry within Australia.
  • Effective stakeholder management, communication and influencing skills

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Fiona Bell on 02 6268 9926 or email for further discussion.