Job Details
  • Reference400975B_1668124304
  • LocationSydney
  • Job TypeFull Time
  • Posted16 days ago
  • ConsultantClaire Renshaw
Our clients are a market leading fintech company experiencing exponential growth. We are looking for a experienced Account Manager with over 3 years working in the fintech payments space whether you come from a bank or another financial institution with payments experience.

They pride themselves on a great work life balance initiatives and support.

The Role:

  • Key Account Management client portfolio for mutual business growth and strengthen our overall relationship.
  • To own and account manage key relationships within assigned client portfolio
  • Be the key client advocate internally and provide supporting education for client concerns and opportunities
  • Be able to demonstrate thorough understanding for each client and articulate key business issues and strategies
  • Enhances the level of Client satisfaction
  • To proactively work within these key clients to understand their short and long term objectives whilst developing ongoing needs analysis for clients ongoing
  • commercial business relationship
  • Have key input into Executives engagement plans with key clients and champion top to top engagement plans
  • Develop joint business development plans that achieves mutual SMART goals for growth and review with Head of Professional Services each quarter
  • Relationship plans and top to top engagement strategy at board, CEO and Executive levels
  • Enhance the overall commercial relationship between each client through development of tailored and professionally delivered business
  • presentations and proposals which focus on profitable mutual business development growth, operational efficiency improvements and enhancing client
  • satisfaction
  • Opportunities to introduce new, or enhance the utilization of existing products and services.
  • Record and maintains Client contact reports and Client records
  • Facilitate major operational and Strategic Issues resolution
  • Assume the role of primary escalation point (after first contact point, Call Centre has escalated) for clients seeking support for resolution of strategic or
  • operational issues

Skills & Experience:

  • 3+ years Senior and Key Account Management experience
  • Demonstrated experience in business development and relationship management
  • Extensive retail banking experience in an operations environment
  • Experience of managing incidents within the payments industry
  • Understanding of scheme product rules (Compliance /AML / PCI-DSS/ Visa / Mastercard) and APCA and card scheme rules (desirable)
  • Demonstrated experience in managing client business plans
  • Experience working within financial services
  • Tertiary qualification in commerce, finance or related subjects


For a confidential discussion please email claire.renshaw@chandlermacleod.com a copy of your updated resume.