Job Details
  • Reference401569A_1669179101
  • LocationDandenong
  • SalaryAU$35 - AU$36.27 per hour
  • Job TypeFull Time
  • Posted16 days ago
  • ConsultantNimmy De Silva
Access Officer

About the Role
The APS3 Access Officer may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

The role requires the application of clerical, administrative support and operational tasks including some basic research and analysis activities.

Responsibilities of the role include but are not limited to:
  • Reviewing, processing and assessing documentation and ensuring all information is available for an access decision in accordance with policy and legislation.
  • Making appropriate access decisions in accordance with delegated authority.
  • Responding to phone and email enquiries about access and eligibility, providing accurate information and effective support to internal and external stakeholders.
  • Maintaining records and undertaking a range of data entry responsibilities in accordance with Agency standards and policies.
  • Managing incoming and outgoing correspondence.
  • Scanning and filing documents according to Agency standards and policies.
  • Informing prospective participants of their application progress as well as their rights and obligations.

Key skills required for role
  • Positive contemporary attitudes to people with disability
  • Customer service experience
  • Ability to work within the team and adapt quickly to a changing environment
  • Experience working with Microsoft programs (Outlook, Excel and Word)
  • Ability to work closely with the participant and their carer/s
  • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy
  • Ability to synthesis and analyse information and make decisions
  • Adaptable communication and interpersonal skills
  • Competency with IT systems
Desirable skills to have for the role
  • Experience working with people with disability or lived experience of disability
  • Experience in working within service delivery environment
  • Administrative experience
Security The following essential checks/clearances are required to perform the role:
  • Working with Children Check
  • Australian Government Security Vetting Agency (AGSVA) clearance
  • Pre-Engagement Check
Submissions close Monday 28th of November, must be flexible and available immediately for interview.