Job Details
  • Reference354897A_1583891507
  • LocationSydney CBD, New South Wales
  • SalaryAU$11000 - AU$160000 per annum
  • Job TypeFull Time
  • Posted4 months ago
  • ConsultantNeil Fawcett

The Senior DevOps Engineer manages, maintains and further improves the utility of software products, facilities and technical environments through which services are delivered to the city's staff, communities and stakeholders.

Undertake reactive support activities including investigating and troubleshooting reported issues and planning, scheduling and managing product patches and releases within service support targets

 Undertake planned product management activities in accordance with lifecycle management plan to ensure products are kept current, secure, available and well documented
 Arrange and supervise services delivered under product support contracts and service level agreements to ensure delivery obligations are met and the value of service is maximised
 Amend product code, documentation and environments as required, to ensure they are fit for urpose and meet CoS and industry standards, where applicable
 Proactively manage products and environments so that reactive and repetitive workload is minimised
 Partner with Business Systems Owners to ensure the business utility of products is maximised
 Triage service requests and refer for delivery under appropriate channel
 Execute periodic testing of Disaster Recovery capabilities and update documentation as required
 Work with and advise project teams, who are developing or acquiring new products and services, to facilitate smooth transition to support
 Upskill in new methods and techniques to ensure currency and relevance in technology industry
 The position is expected to comply with the Work Health and Safety Act and associated legislation in the performance of all duties
Maintaining documentation and consistency of processes within a high volume environment
 Ensuring high quality support services are delivered as set out in contracts and SLAs, given that skills shortages will exist for some products and platforms
 Maintaining effective partnerships within a structured management model

Essential Skills Required :

 Minimum five years of experience in web based application development and support in a substantial and high volume/pressure organisation
 Advanced .NET experience
 Intermediate capability with server management, familiar with T-SQL and common database management tasks
 Understand Systems development lifecycle, familiar with Continuous Integration/Continuous Delivery (CI/CD)
 Strong written skills to develop system and operational documentation and service management reports
 Strong verbal communication skills for effective liaison with, and clarity between, stakeholders, peers and staff
 Ability to work outside of business hours when necessary
 Tertiary qualifications with minimum bachelor's degree in computer science/engineering