Job Details
  • Reference365935A_1605604012
  • LocationPerth CBD, Western Australia
  • SalaryAU$40 - AU$45 per hour + super
  • Job TypeContract
  • Posted6 months ago
  • ConsultantKrysta Stevenson-Wright

We are excited to have not one, but two roles available for Complaints Handling Officers in Perth CBD. If you want to work for an organisation with strong ethical values which supports Australians who identify with a disability, in a role where you are responsible for the outcomes of reported incidents, then this role is for you!

This role will involve strict process and procedures to be followed at all times to allow the appropriate handling of complaints and incidents to achieve the best outcomes for the individuals involved.

Duties as follows:

  • Support the implementation, operation and monitoring of the complaints handling function, consistent with the Organization Quality and Safeguarding Framework and the National Disability Insurance Scheme Act 2013, and relevant Commonwealth legislative requirements.
  • Under direction carry out the intake of new complaints via the phone and NQSC system and associated tasks including risk assessment and development of acknowledgement correspondence.
  • Under direction, contribute to education and training in relation to the effective handling of complaints to inform and educate participants, providers, and the public about the Commission's complaint handling functions.
  • Develop excellent working relationships with a range of stakeholders, to facilitate the work of the complaints handling function, and the Commission more broadly.
  • Undertake other office administration tasks to support the WA team and Reportable Incidents Officers as required.
  • Behave in accordance with the values promoted by the Commission.

Please note this role will at times expose you to sensitive information, and for that reason you will be subject to a clearance check, including a national police check as well as further security vetting.

Because of the nature of this work, you must be prepared that some of the information may also be at times confronting.

The standard business hours of 8:30am to 5pm (7 hours 30 minutes with a one-hour lunch break) or as otherwise advised.

If this role sounds like you, please hit APPLY today!