Injury Management Support Officer

Injury Management Support Officer
Location: Greensborough, VIC
Contract: Short-term (3 months)
Pay Rate:$41–$47 per hour + super

About the Role
We are seeking an Injury Management Support Officer to join our Safety & Wellbeing team. Reporting to the Safety & Wellbeing Coordinator, you will play a key role in supporting injury management processes in line with the OHS Act 2004 and Workplace Injury Rehabilitation and Compensation Act 2013.
This position involves managing sensitive information, providing accurate reporting, and ensuring compliance with legislative requirements.

Key Responsibilities

• Lodge WorkCover claims and complete associated administration within legislative time frames.
• Collaborate with the Injury Management Advisor to develop long-term injury prevention and return-to-work strategies.
• Prepare tailored Return to Work Plans for both work-related and non-work-related injuries.
• Liaise with insurance agents and manage weekly compensation reimbursements and indexation requests.
• Undertake financial reconciliation of claims and contribute to reducing WorkCover premiums through strategic claims management.
• Provide monthly injury statistics and incident summaries for reporting purposes.
• Maintain Council’s incident and injury database (currently Elumina) and ensure accurate claims data.
• Manage non-WorkCover injury cases end-to-end and coordinate vendor setup and invoicing.
• Attend Safety & Wellbeing Committee meetings and contribute to injury prevention initiatives.

About You

• Experience in WorkCover claims management or strong HR administration skills in injury management.
• Local government experience is desirable.
• Ability to handle sensitive information with discretion.
• Strong attention to detail and data accuracy.
• Excellent communication and stakeholder engagement skills.

Please note: Only shortlisted candidates will be contacted. 

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.