Temp Motor Insurance Claims Officers - CBD

An opportunity exists for Temporary Motor Insurance Claims Officers to work provide excellent customer service and enhance brand reputation by being accountable for claims cost through sound decision making.

Work for a leader in general insurance, banking, life insurance and wealth management in Australia. Join a high performance culture where people are rewarded for effort and dedication. There is recognition and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

Key Accountabilities:

You will be allocated a claims portfolio, or will be delegated claims work on a daily basis, dependant on volume. This role is a customer interfacing role, and will also require strong communication skills with internal stakeholders also.

• All claim processing within motor claims department
• Interpretation of product disclosure statements to determine indemnity, liability and quantum
• Establish the required and correct details for proof of ownership/repair reports
• Input data into all required systems in a timely and accurate manner
• Early identification of potential Investigation or Recovery action
• Effectively negotiate settlement and replacements with customer

Skills and experience required:

• You MUST have previous insurance experience
• Knowledge of general insurance products and principles and underwriting
• Knowledge of legislative or industry requirements e.g. Code of Practice requirements, Privacy Act, GST legislation
• Exceptional customer service, preferably in a call centre environment
• Strong negotiation skills and high level of resilience
• High level of communication skills

To be considered for these opportunities, you must be available for interview this week and able to start on June 18th for a 2 month contract!

Please apply now through the APPLY option or contact Joanna Down on 02 9269 8717 or Joanna.down@chandlermacleod.com