Insurance Claims Coordinator

Working with one of Australia’s leading insurance and banking organisations with a strong reputation for delivering exceptional service and quality products across Australia and New Zealand – we have several customer call centre roles available now to work within a great team based in Parramatta.

Interviewing next week and starting immediately, you will be responsible for:
• Answering between 60-80 calls daily
• Cross selling other products
• Dealing with enquirers
• Process orders and enquires
• Answering in-bound calls
• Processing customer orders
• Processing internet orders
• Supply and follow up of customer quotes
• Setting up customer accounts
• Managing returns

You will have a passion for delivering exceptional customer service, and;
• Previous experience in Customer Service (preferably 2 years)
• Previous large volume customer call centre experience ideal
• Ability to deal with all customer enquiries in a professional and efficient manner
• Capability to maximise on all sales opportunities
• Immaculate presentation and a great phone manner
• Strong communication skills and the ability to multi task
• Proficient Microsoft Office skills

Training on products and service expectations will be provided. Please call Alexandra Akkawi on 02 8836 066 for further information or submit your resume today.