Customer Care Executive

The Company

Our client has been gaining expertise in their industry with Australian consumers for nearly 50 years. They have built extensive knowledge of all factors considered important to the business in order to remain competitive and strong in the marketplace.
They have developed supreme technical skills in the market and have delivered an array of products and services that have been unsurpassed by competitors.

The Role

Due to growth, the business is now searching for an additional Customer Care Executive to join their existing team. This person will be responsible for managing new business and proactively calling existing customers on a scheduled call cycle. They will be able to provide customers with required information and escalate their inquiries as required. They will be able to arrange appointments for the sales consultants and ensure that all records are updated accordingly. They will be able to negotiate and be able to provide responses to customers within a timely manner in order to be able to retain business.

The Requirements

At least 2 years experience in cold calling or inside sales environment
Ability to reach/exceed targets
Previous customer service or account management experience
Proficient verbal and written communication skills
Ability to cross-sell and up-sell to new and existing customers

Should you have the above experience and the eligibility to work in Australia, then please apply below. Only short listed applicants will be contacted.