COACHING YOUR PERFORMERS TO NEW HEIGHTS
At Chandler Macleod, coaching is an integral part of our service to our clients.
Coaching is a combination of mentoring, training, teaching, motivation and management planning. While it draws upon theories of human behaviour and thinking which underpin much of counselling, coaching focuses primarily on pragmatic business outcomes.
WHAT IT MEANS
Just as with a sports team or athlete, coaching is :–
- a vehicle by which you move forward from one place to another
- a process which helps someone else expand and apply his or her skills, knowledge and abilities
- a purposeful conversation about creating positive directed change
- a process which helps people to achieve greater success through mentoring, motivating, guiding, teaching and self awareness.
Whether they are aware of it or not, simply by giving feedback to their staff, all managers are involved in coaching. At Chandler Macleod, what we set out to do is to make managers aware of what they are already doing, and encouraging them to do it in the most successful way.
By imparting coaching knowledge to managers, we are effectively upskilling them, helping them to become a mentor, motivator, guide, teacher, and facilitator to their staff. We feel this is an essential part of becoming an effective leader.
WHAT WE CAN OFFER
Chandler Macleod has a range of coaching courses depending upon the situation, and all our coaching interventions are tailored to the client’s specific requirements. But whatever the situation, a good coach needs to be impartial and empathetic.
Coaching offers a structured and purposeful approach to managing performance in the workplace, as it is based on asking questions to explore possibilities. The coached individual finds options and answers of their own volition, rather than the staff member being told answers. This approach often results in a high degree of ‘buy in’ to the goals and actions which come about through the coaching process.
A coach needs to be committed to supporting the coached; helping them to search for their best; empowering them with tools for clearer thinking; holding them accountable; and promoting mental agility so they can achieve the desired goals more effectively.
A coach discourages the coached individual from becoming deterred by regressions, and challenges them to push outside of their comfort zone. Just as a sports coach is tough on their team, in the business world a coach sometimes challenges to assist with overcoming setbacks, or thinking or behaviours which are unhelpful to achieving the desired performance improvements.
THE TOOLS WE USE
The tools of coaching are interpretations of other psychology-based professions and inspirational teachings on the human condition – but re-framed for practical use in managing performance in the workplace.
Coaches deal with people who are functioning well, but who want to improve upon their performance, moving them from being in a state of reaction to a state of goal oriented action.
Our coaching methodologies are intended to change behaviour, improve performance, or assist in professional or personal development.
Specifically, coaching can be used to achieve a variety of outcomes, including:-
producing better working relationships, especially between managers and their direct reports
enabling employees to become more productive and effective
enabling individuals to improve their interpersonal skills
allowing individuals to develop as leaders
in some cases, allowing individuals to leave an organisation, but in a positive and amicable way