Available in VIC and QLD (NSW and WA available on demand)

Overview

Assertiveness Training provides skills and techniques to maximise your effectiveness in dealing with people. By gaining an insight and developing the techniques to cope with challenging situations, individuals can learn to communicate in a more effective and assertive way to get their point across in a respectful yet direct manner.

Key Behaviours/Competencies 

• Assertiveness
• Communication
• Effective Feedback
• Negotiation

Key Benefits

• Evaluate and develop an understanding of your own communication style and the impact it has upon others
• Develop techniques to secure cooperation, make and deny requests and to give and receive criticism
• Improve negotiation and conflict management skills to deal with demanding, angry and emotional people and situations
• Identify your own assertiveness pattern and begin to work on overcoming your communication deficiencies
• Develop specific techniques for dealing with people in a variety of ‘difficult’ situations
• Identify your own communication style and develop skills to effectively deal with people whose styles are different to your own
• Develop an action plan for dealing effectively with someone you find a difficult person
• Stimulate more effective communication in the workplace
• Increase employee satisfaction and engagement
• Commitment from individuals to improve performance in the workplace

Program Components

• Self assessment questionnaire
• Theory and practical focus
• Role-play and demonstrations

Course Fees

The fee for this two day program including all materials, lunch, morning and afternoon tea is $990 + GST per person. Group discounts are available upon request.