The program looks at different types of behaviour including ineffective, non-assertive and aggressive behaviours, and contrasts assertiveness with each of these. Participants are able to identify non-assertive and aggressive characteristics they may possess, and learn the skills to replace these behaviours with specific assertive techniques.

With over 50 years experience in both Recruitment and Training, Chandler Macleod runs this unique course helping you understand how to recruit the right staff and avoid making classic recruitment mistakes. Develop the skills to recruit top performers for your business using a scientific, competency-based methodology. 

Coaching Fundamentals

This program is a practical way to develop your coaching and leadership skills as a manager. Managers will learn how to engage and develop their teams, skills and techniques in addressing poor performance, how to use versatile coaching approaches and understand how coaching can be used to manage change.

Advanced Coaching

Designed for leaders that have some prior experience to coaching and wish to further develop their in-depth knowledge and skills. Rather than the traditional direction and control style of coaching, this course teaches modern leaders' assertiveness and a more collaborative style of coaching that facilitates your employee's development.

Strategic Coaching

A bespoke program for strategic and senior management level that builds on from Coaching Fundamentals and Advanced Coaching, prerequisites of this course. Strategic Coaching focuses on teaching leaders to enable 'top down' momentum in developing a Coaching Culture within their organisation.

The program looks at different types of behaviour including ineffective, non-assertive and aggressive behaviours, and contrasts assertiveness with each of these. Participants are provided with effective communication skills including ‘softer skills’, persuasion and influence, and negotiating. We also touch on assertiveness and adopting a communication style that will influence. 
 

This two hour training program provides some useful resources in appropriately managing workplace conflict by providing participants with useful and impactful skills they can immediately apply. The course will also touch on anger management and techniques through which to diffuse high stress situations.

Everyone reacts differently to pressure and change. There may be times when we, or our colleagues, experience depression and anxiety in the workplace. These emotions can impact on our colleagues’ or staff performances. But what can we do to manage such situations?

This workshop aims to increase your level of awareness to your own and others’ reactions and become familiar with coping strategies to prevent the increasing impact of unmanaged emotional symptoms. It also aims to provide useful strategies to empower you, and to support others, when facing challenging circumstances.

Emotional Intelligence

Emotional Intelligence is the ability to effectively understand and utilise emotions in ourselves and others, in order to be more effective in achieving goals in our personal and professional lives. It is just one part of the whole of how you behave, respond and perform. Emotional Intelligence can also be a skill that can be further developed to complement effective management.

Conflict in the workplace can arise at any time, it has many causes and can be handled in a variety of ways, some effective and some doing far more harm than good. This course provides participants with an understanding of their dominant conflict resolution style, teaches how this style is perceived by others and assists to develop a ‘communication toolbox’ which includes assertiveness techniques.

This two hour lunch and learn course will take participants through the various interview techniques and skills that can be applied in order to effectively interview. The session will close with some real life practice of an interview scenario and our expert facilitators will provide each participant with live feedback on their performance. Walk away with the confidence to IMPRESS at your next interview.

Managing Change (available on demand)

This popular course was developed by Chandler Macleod over 40 years ago to provide a framework for understanding behaviour. Through providing a ‘users manual’ for people interactions, participants are taught to understand and recognise behaviours and motivations. Practical skills in applying this framework are developed to enhance personal effectiveness and productivity.

This popular course was developed by Chandler Macleod over 40 years ago to provide a framework for understanding behaviour. Through providing a ‘users manual’ for people interactions, participants are taught to understand and recognise behaviours and motivations. Practical skills in applying this framework are developed to enhance personal effectiveness and productivity.

Negotiation requires participants to identify issues about which they differ, educate each other about their needs and interests, generate possible settlement options and bargain over the terms of the final agreement. Being effective at negotiation is vital in today’s global business environment. As a result of a more uncertain business environment there are (generally) fewer external deals taking place. As well, stress is also higher in today’s workplace which impacts on internal negotiations.

Presenting With Presence (available on demand)

A highly practical program, during the Presenting With Presence course you will gain insight into your own strengths and potential areas of weakness in presenting information, as well as fine tune your skills in speaking and presenting information with presence, handling different audiences effectively and analysing and understanding audience needs.

Be provided with skills and techniques for developing an effective resume. Our career coaching experts will guide you through what potential employers are looking for in a resume and then provide samples of resumes along with countless tips and hints on getting the most out of your ‘marketing document’. Please bring your resume along with you to the session.

The workshop allows you to explore what work-life balance means for you at the moment and what you would like it to be in the future. We examine the benefits of achieving a balance for your well-being and explore the sources of work stress and the impact it can have on your performance and life. The workshop discusses strategies and exercises that can be applied to assist busy people to maximise their well-being and strike a good work and life balance without compromising on quality of work.

Chandler Macleod’s time management course is specifically designed to help you understand how investment in time and task management efforts now pays on-going dividends for your future.

The objective of this program is to provide participants with an understanding of Equal Employment Opportunity principles, including their rights and responsibilities. By gaining an insight into these principles, individuals can develop an understanding of their role in creating a positive and respectful working environment. Course content can be customised to include organisation specific EEO Policies and Procedures, ensuring that the training is relevant and meaningful to your staff.